Return & Refund Policy – mmstorebd.com

At mmstorebd.com, we are committed to ensuring a smooth and delightful shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help you with our flexible return and exchange policy.

1. Conditions for Return or Exchange

To be eligible for a return or exchange, the product must meet the following criteria:

• The return request must be raised within 72 hours (3 days) of receiving the delivery.

• The product must be unused, unwashed, and in the same condition that you received it.

• The product must be in its original packaging, with all tags, labels, accessories, and the cash memo (invoice) intact.

• If a product is received damaged, broken, or incorrect, please notify our delivery person immediately or contact our customer support right away.

2. Non-Returnable Items

The following items cannot be returned or exchanged (unless they have a manufacturing defect):

• Items that show signs of usage or have been washed.

• Liquids, cosmetics, or personal care items where the seal has been opened or broken.

• Products purchased under special discounts, clearance sales, or flash sales.

3. How to Process a Return

• Step 1: Contact our Customer Support via phone, email, or our official Facebook page. Please provide your Order ID and details of the issue (along with photos/videos of the product if necessary).

• Step 2: Our team will review your request and verify the issue.

• Step 3: Once approved, for inside Dhaka, our delivery agent will facilitate the exchange. For outside Dhaka, you can send the item back to our designated address via any reputed courier service (e.g., Pathao, Steadfast, SA Paribahan).

Delivery Charges: If the return/exchange is due to a faulty, damaged, or incorrect product sent by us, mmstorebd.com will bear all delivery charges. However, if you wish to change a product due to personal preference (e.g., changing color or size), the return and re-delivery charges must be paid by the customer.

4. Refund Policy

If a returned item is out of stock and an exchange is not possible, we will initiate a refund.

• Refunds will be processed within 3 to 7 working days after we receive the product back and complete the quality check.

• The refunded amount will be sent through your preferred payment channel (bKash, Nagad, Rocket, or Bank Transfer).